Founding Customer Terms

1. What is the founding-customer program?

SentriKat is a live, commercially available product, both in the SaaS and on-premises editions. The founding-customer program is an offer for our first customers: it is about the commercial terms, not the maturity of the product.

Founding customers lock in today's launch pricing and receive hands-on onboarding from our team. Because that onboarding is personal, we run it for a limited number of customers at a time. In exchange, we ask that you actively use the platform and share your experience with us.

2. What you get

• Launch pricing, locked in, You keep the launch price of your plan for the life of your subscription, even after we raise standard prices.
• Full plan limits, Every plan ships with its full agent and user limits (up to 500 agents on Business), with all of that plan's features unlocked.
• Hands-on onboarding, We set you up personally. Onboarding slots are limited (30 Cloud customers and 15 on-premises guided evaluations at a time).
• Both deployment modes, SaaS (app.sentrikat.com) and on-premises (Docker Compose) are available.
• No credit card to start, You can get started without a credit card and arrange billing as you roll out.

3. What we expect from you

• Actively use the platform (deploy agents, review vulnerabilities, generate reports).
• Report bugs and provide feedback through the customer portal or community forum.
• Respond to occasional feedback requests (short surveys or a brief call).

We will never ask you to share confidential business information. Participation in feedback activities is voluntary.

4. Service level

SentriKat is provided as-is, without binding SLA guarantees unless a separate, signed service level agreement is in place. Specifically:

• We target 99.5% uptime but do not guarantee it.
• Support is provided at the level described for your plan, on a best-effort basis (typically within one business day on Pro).
• Breaking changes may occur with advance notice.
• Features may be added, modified, or removed as we iterate.

Our SLA page describes our operational targets.

5. Pricing and price changes

Your launch price is locked in for the life of your subscription. If we change standard pricing for new customers, your rate does not change for as long as your subscription stays active.

If we ever need to change the terms that apply to your subscription, we will notify you at least 30 days in advance by email. All prices are in EUR and exclude VAT unless stated otherwise.

6. Billing and getting started

You can start without a credit card. We will agree a billing arrangement (invoice or subscription) with you as part of onboarding. Until a billing arrangement is in place and you have confirmed it, no charges apply.

You can cancel at any time. On cancellation you keep access until the end of any period you have already paid for, and you can export your data as described below.

7. Your data

• Your data belongs to you. You can export it at any time via the platform or by contacting support.
• We process your data per our Privacy Policy and Data Processing Agreement.
• On-premises users: all data stays on your infrastructure. We have no access to it.
• SaaS users: data is hosted in EU data centers (Hetzner, Germany/Finland).
• If you close your account, we provide 30 days to export your data, after which it is deleted per our DPA. We will never delete your data without notice.

8. Feedback and testimonials

We may ask you for a testimonial or case study after a period of active use. This is entirely voluntary. We will never publish your name, company, or feedback without your explicit written consent.

9. Termination

Either party may terminate participation at any time:

• You can close your account at any time via the customer portal or by contacting us.
• We may suspend or terminate access if you violate the Terms of Service or misuse the platform. We will notify you before taking action except in cases of security violations.

10. Limitation of liability

SentriKat is provided "as is" without warranty of any kind, express or implied. To the maximum extent permitted by applicable law (including Swiss law, OR Art. 100), SentriKat's total liability for any claims arising from your use of the platform is limited to the total fees you have paid to SentriKat in the 12 months preceding the claim. This does not affect mandatory consumer rights under applicable law.

11. Contact