Founding Customer Terms

1. What is Early Access?

Early Access is how SentriKat is offered today, in both the SaaS and the on-premises editions. The customers who join it are our founding customers.

During Early Access the Cloud service is free of charge on the plan you choose, and you receive hands-on onboarding from our team. Because that onboarding is personal, we run it for a limited number of customers at a time. In exchange, we ask that you actively use the platform and share your experience with us.

2. What you get

• Cloud, free during Early Access, on the plan you choose when you sign up: Starter, Pro or Business. Enterprise is arranged with our sales team. No credit card is needed and nothing is charged.
• Full plan limits, Every plan ships with its full agent and user limits (up to 50 agents on Business), with all of that plan's features unlocked. The Compliance Pack is included during Early Access.
• On-premises, the Community Edition, free and without an expiry date (10 agents, 3 users, 1 organization, 100 products), with no limit on sign-ups. Professional is €4,999/year, the price on our pricing page: you buy it in the customer portal, or our sales team sets it up for you.
• Hands-on onboarding, We set you up personally. Places are limited: 30 Cloud customers at a time, and onboarding for 15 on-premises customers at a time.
• Notice before billing starts, then launch pricing for 12 months, Before Early Access ends and billing starts, we tell you by email at least 30 days in advance. From then you keep the launch price of your plan for 12 months, even if we raise standard prices in the meantime.

3. What we expect from you

• Actively use the platform (deploy agents, review vulnerabilities, generate reports).
• Report bugs and provide feedback through the customer portal or community forum.
• Respond to occasional feedback requests (short surveys or a brief call).

We will never ask you to share confidential business information. Participation in feedback activities is voluntary.

4. Service level

SentriKat is provided as-is, without binding SLA guarantees unless a separate, signed service level agreement is in place. Specifically:

• We target 99.5% uptime but do not guarantee it.
• Support is provided at the level described for your plan, on a best-effort basis (typically within one business day on Pro).
• Breaking changes may occur with advance notice.
• Features may be added, modified, or removed as we iterate.

Our SLA page describes our operational targets.

5. Pricing and price changes

Nothing is charged during Early Access. Before it ends and billing starts, we tell you by email at least 30 days in advance, and your subscription starts on the day billing starts.

Your launch price is locked in for 12 months from the day your subscription starts. If we change standard pricing for new customers during those 12 months, your rate does not change. After that, standard pricing applies at your next renewal, and we tell you before it does, under the 30 days' notice below.

The lock covers the plan you subscribed to. Capacity you add later, extra agents or an upgrade to a larger plan, is priced at the rate current on the day you add it, and that rate is then locked for whatever remains of your term.

If you prepay two years, the lock is two years. A two-year term holds your price for 24 months from the day your subscription starts, which replaces the 12 months above for as long as that term runs. The rule on added capacity is unchanged: what you add later is priced at the rate current on the day you add it, and locked for whatever remains of the term.

If you cancel a prepaid term early, we do not refund it, and the service runs to the end of the term you paid for. That is the consideration for the discount. The reverse also binds us: if we terminate your subscription, or fail to provide the service as described in the SLA for a sustained period, we refund the unused months pro rata. We write both directions down because only one of them is usually written down.

The standard price this discounts from is published on our pricing page, beside each plan. Before 8 September 2026 it was not published anywhere, so "standard pricing applies" named a figure nobody could look up. It is there now, and if it changes the 30 days' notice below applies to that too.

This term has changed twice, and both changes are recorded here rather than quietly applied. It was originally the life of the subscription; it became 24 months on 7 September 2026; it became 12 months on 8 September 2026, when the standard price was published and the discount became a number instead of a promise. Whichever term applied on the day you subscribed is the one that binds us to you, until we have given you the 30 days' notice set out below. A shorter lock we can honour is worth more than a longer one we would have to break.

If we ever need to change the terms that apply to your subscription, we will notify you at least 30 days in advance by email. All prices are in EUR and exclude VAT unless stated otherwise.

6. Billing and getting started

You start without a credit card, and nothing is charged during Early Access. When billing starts, after the notice above, we agree a billing arrangement (invoice or subscription) with you. Until a billing arrangement is in place and you have confirmed it, no charges apply.

You can cancel at any time. On cancellation you keep access until the end of any period you have already paid for, and you can export your data as described below.

7. Your data

• Your data belongs to you. You can export it at any time via the platform or by contacting support.
• We process your data per our Privacy Policy and Data Processing Agreement.
• On-premises users: all data stays on your infrastructure. We have no access to it.
• SaaS users: data is hosted in EU data centers (Hetzner, Germany/Finland).
• If you close your account, we provide 30 days to export your data, after which it is deleted per our DPA. We will never delete your data without notice.

8. Feedback and testimonials

We may ask you for a testimonial or case study after a period of active use. This is entirely voluntary. We will never publish your name, company, or feedback without your explicit written consent.

9. Termination

Either party may terminate participation at any time:

• You can close your account at any time via the customer portal or by contacting us.
• We may suspend or terminate access if you violate the Terms of Service or misuse the platform. We will notify you before taking action except in cases of security violations.
• We may also end a subscription without giving a reason, on 30 days' written notice, and we refund the unused months pro rata. Early Access is a small programme run by a small team, and a fit that stops working is not always anybody's fault. Before 18 September 2026 this clause said only that we could act on a violation, which left the two of us bound to each other for as long as nobody misbehaved. Notice and a refund are the honest way out of that, and the refund is what stops the notice being a way to keep your money.

10. Limitation of liability

SentriKat is provided "as is" without warranty of any kind, express or implied. To the maximum extent permitted by applicable law (including Swiss law, OR Art. 100), SentriKat's total liability for any claims arising from your use of the platform is limited to the total fees you have paid to SentriKat in the 12 months preceding the claim. This does not affect mandatory consumer rights under applicable law.

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